We understand that things do happen and will always put ourselves in the clients shoes when those things do happen. We sometimes have conflicts in our schedule as well, but we will always be as prompt and courteous as possible. We will wait up to 20 minutes for late clients, but ask that it not be a consistent practice. If we are running more than 5-10 minutes behind we will always call and let you know prior to your arrival, although we do our best to be sure it is not a common occurrence. If you are running more than 20 minutes late, please call and in most cases we can still complete your service as we will have had enough time to creatively plan for those rare times. Thank you for your time and patience.